Services
AccountManager Subscription and Support
SalesAnalysis Subscription and Support
IBM Notes/Domino Support
Installation Services
Training
Software Customization
Hosting Services
Technical Support
AccountManager Subscription and Support
This service provides unlimited remote support and continuous upgrades of the AccountManager application. Support includes answering questions and solving problems related to the use of the AccountManager application. This service also provides the right to use any enhancements we make to the AccountManager.
SalesAnalysis Subscription and Support
This service provides unlimited remote support and continuous upgrades of SalesAnalysis. Support includes answering questions and solving problems related to the use of the SalesAnalysis application. Subscription provides the right to use any enhancements we make to the SalesAnalysis application.
IBM Notes/Domino Support
This service provides unlimited remote support of your existing IBM Notes/Domino environment. IBM Notes/Domino support includes answering questions and solving problems related to the use of Notes and Domino. This support includes problem resolution for Notes clients; Domino server; Notes email; Internet email (SMTP) and replication. This service also includes administrative help such as assisting with the addition of new users and help with configuring Notes on new workstations.
Installation Services
This implementation service provides our customers with assistance or complete outsourcing of the installation and configuration of IBM Notes/Domino and AccountManager software. We provide data conversion services to get you up and running quickly. You will be assigned a dedicated project manager that will plan and perform your implementation. Communication is critical to a successful implementation and our team is dedicated to assuring your implementation is successful. Empowering Systems can implement the AccountManager on an existing network or provide a complete turnkey hardware/software solution.
Training
Empowering Systems offers various training services all dedicated to transferring knowledge on how to best leverage the investment our customers have made in AccountManager. We offer on-site implementation training; on-line training classes and customized train the trainer classes for large organizations.
Software Customization
Empowering Systems provides software customization that allow our customers to expand the scope of their CRM solutions to encompass many other aspects of their business. We can modify the AccountManager to fit your specific needs or expand it to manage other aspects of your business.
Hosting Services
Empowering Systems provides AccountManager application hosting. Application hosting allows you to get up and running on the AccountManager very quickly and without the requirement for a local resource to manage your server. Our hosting service provides users with a central server for storing and sharing CRM information. Designed for small or large organizations that do not have the desire to manage a local server; hosting can let you do what you do best. Our low cost monthly hosting utilizes reliable and secure Intel based servers.
Technical Support
Empowering Systems can provide Technical Support for products that are not included in the above support services such as Antivirus Software; Spam Software; Firewalls etc. Technical Support for these types of products is always billed at our current hourly rate and is provided on a best effort basis.